If you purchased Kidsnet from a reseller such as an Internet Service Provider (ISP) you may need to contact them for help.

If you purchased your software directly from Kidsnet you get Free Priority next business day e-mail support.  Please e-mail any questions to support @ kidsnet.com (no spaces in the e-mail address)

If you need telephone support there is a charge of $9.95 per call and you will need a credit card to use this service.  Telephone support is available by calling the main number at 904-398-1911 M-F 9 to 5 EST.

Kidsnet is a security program, once installed you can not uninstall it without the adult ID and password.  If you have forgotten your password please use the "Forgot password" feature built into the Kidsnet software to retrieve it.